Backline Tier 3 Chat Support

Reach out to our Customer Success Team without delays.

Enter the customer support chat by clicking on the chat icon and follow instructions below.

For expedited support, please ensure the serial # and service call information is entered.

Cash Recyclers:

• Utilize the POD lookup tool to identify which POD supports the unit.
• Select the appropriate POD (1-5) from the “Recycler POD” drop down.

Smart Safes:

• Select “Smart Safe” from the “Recycler POD” drop down.
• You will be placed in queue for the next available Tier 3 resource.