Jolt Credit Union
Driving Operational Efficiency and Member Satisfaction with the Arca CM50 TCR
Jolt Credit Union, in a continued partnership with Sesami, deployed the Arca CM50 TCR to enhance efficiency in processing heavy cash volumes. With a strategy focused on enhancing both member experience and operational efficiency, the implementation delivered rapid ROI and lasting results.
Business Objectives
Jolt Credit Union sought to optimize its branch operations by implementing TCRs capable of processing heavy cash volumes quickly, accurately, and reliably. Their goal was to improve operational workflows, reduce teller burden, and elevate the overall member experience.
“We believe in humanizing technology, bringing in tools that enhance efficiency while strengthening our connection with members.”
— Lindsay Argo, VP Branch Operations
Challenges
As a high-cash-volume credit union, Jolt needed to streamline cash handling while minimizing errors and optimizing staff productivity. Key challenges included:
- Integrate the latest TCR technology and features to process high cash volumes more efficiently
- Reduce transaction waiting times and improve member satisfaction
- Maintaining optimal in-branch cash levels with precise management
- Easy staff training and adoption on new technology without disrupting service delivery
Solutions
To address these challenges, Jolt Credit Union implemented the Arca CM50 TCR, a high-performance teller cash recycler built for speed, reliability, and precision. The transition was seamless, with Sesami supporting integration, training, and rollout across all branch locations.
Key solution components
- Continuous-feed cash handling for high-volume deposits
- Alternate dispensing options to support diverse transaction types
- Automated balancing and cash management tools
- Intuitive user interface for reduced training time and faster teller adoption
“Continuous feed is the most beneficial because at our branch, we do large deposits of cash at a time. It takes less time to add cash as the process is seamless. It also helps minimize audit times.”
— Lindsay Argo, VP Branch Operations
“Sesami has proven to be a dedicated partner. The attentiveness and focus on helping us achieve our business goals is exactly what we needed to move forward with our strategic initiatives.”
The Results
The impact of the Arca CM50 implementation was immediate and measurable:
Improved Member Satisfaction and Engagement
Faster transactions reduced wait times for members, and the added reliability and accuracy gives staff more time to for valuable member engagement.
Better Cash Control
Sesami cash solutions enhanced operational control, allowing for better forecasting and reduced cash holding costs.
Faster and Easier Teller Onboarding
Arca CM50’s intuitive interface reduced training time and allowed staff to adapt quickly to the new technology. High teller satisfaction increased staff engagement and adoption.
Background
Jolt Credit Union, headquartered in Saginaw, has been serving members since 1956, with 5 branches across the Saginaw Michigan territory. Jolt’s primary objective is to ensure that members receive efficient, accurate, and personalized service every time they visit. Implementing the Arca CM50, Sesami’s newest TCR, has reduced wait times and streamlined transactions, providing a seamless and efficient banking experience.
“From start to finish, the transaction speed is faster as members were not waiting as long.”
Lindsay Argo,
VP Branch Operations
The Challenge
Jolt Credit Union strives to deliver best-in-class services to their members. Ensuring staff is equipped with the skills and technology to deliver is paramount. For Jolt CU, technology is an enhancement that makes daily operations and service faster and easier so selecting the right technology for reliability, accuracy, and feature set was critical in their choice of the Arca CM50. They knew the challenges of integrating new technology into existing systems while maintaining seamless operations but their experience with Sesami assured staff would be well-trained to use the new solutions effectively. Ensuring staff was adequately trained to use the new technology effectively helped Jolt balance the cost with the benefits the new solution would bring.
The Benefits
Increased Accuracy
The Arca CM50 technology significantly reduces the likelihood of errors in cash transactions, providing members with a more reliable and accurate service.
Enhanced Efficiency
By automating cash handling processes, Jolt can serve members faster, reducing wait times and improving overall satisfaction.
Improved Member Experience
With staff spending less time on manual tasks, they can focus more on personalized member interactions, enhancing the overall experience.
Reliability
The robust features of the Arca CM50 ensure consistent and dependable performance, giving members confidence in the services provided by Jolt.
Empowered Staff
With the best tools and technologies at their disposal, Jolt’s staff are better equipped to meet member needs efficiently and effectively.
“The member experience is #1 for us and an ongoing strategic initiative. Implementing our cash recyclers has been a game changer in allowing the team to focus more on what matters – our members!”
Lindsay Argo,
VP Branch Operations
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