Numerica Credit Union

A Decade of Trust, A Proven Pilot: Numerica Validates the Arca CM50 in Live Branches

Building on a decade-long partnership, Numerica Credit Union collaborated with Sesami to pilot the Arca CM50 Teller Cash Recycler in live branch environments. This initiative aimed to enhance cash-handling efficiency, streamline operations, and maintain exceptional member service.

Business Objectives

With a solid partnership spanning over a decade, Numerica Credit Union's experience with Sesami technology and service made them an ideal partner to pilot an all-new Teller Cash Recycler, the Arca CM50. It was a win-win for both organizations - Numerica trusted, from experience, that Sesami would prioritize their needs throughout installation and implementation and Sesami knew the solution would be robustly tested and vetted against previous TCR models.

Working closely with the Sesami team to implement and test the Arca CM50 in a live branch environment, Numerica played a key role in refining solution development. Leveraging advanced engineering and innovative process alignment, the all-new Arca CM50 has further streamlined Numerica’s cash operations to meet modern cash-handling challenges.

Following the successful pilot, Numerica Credit Union has purchased multiple Arca CM50 units to the delight of their teams.

Challenges

Numerica faced several challenges in upgrading teller cash recycling technology and changing existing teller processes:

Easy Integration with Existing Systems

Seamless integration of the Arca CM50 TCRs into current branch workflows while minimizing operational disruptions.

Staff Training and Adaptation

Ensuring that tellers and staff learned the new technology quickly and effectively to avoid an initial drop in efficiency.

Scalability Across Multiple Branches

Expanding Arca CM50 implementation across multiple locations while maintaining consistent performance and operational improvements.

Solutions

Numerica Credit Union updated its TCR technology by deploying the new Arca CM50, a state-of-the-art solution with advanced features and processing capabilities including:

Alternate dispensing options to accommodate diverse transaction types and high cash volume processing.
Advanced sensors and intelligent rolled storage modules (RSMs) with 70/30 split drums—for more flexible configuration.
Enhanced onboard videos for easier troubleshooting.
Quieter and smoother operation with industry-leading accuracy, ensuring minimal discrepancies and reduced lobby noise.

Results

The integration of Sesami’s Arca CM50 TCRs drove measurable enhancements in key operational areas.

Successful System Integration

Seamless integration with existing core systems minimized branch disruptions and ensured smooth and continuous operations and member experiences.

Effective Training and High Adoption

Effective training and a low learning curve helped staff adapt quickly, maintaining efficiency throughout the transition. High satisfaction with usability increased staff engagement and adoption.

Operational Flexibility

The Arca CM50’s expanded features granted more flexibility to adapt to varying cash demands and respond to current banking challenges more efficiently.

Background

Numerica Credit Union, headquarted in Spokane, WA, serves over 175,000 members across Washington State and Northern Idaho through a network of 23 22 branches. Numerica is a pioneer in cash automation, managing large volumes of cash in providing banking services to the cannabis industry. A proactive approach in the cannabis sector demonstrates its commitment to innovation and community support, positioning Numerica as a trusted financial resource for both traditional and emerging sectors.

Creating welcoming and innovative spaces to serve the financial needs of its members, Numerica Credit Union has long been focused on building meaningful connections and delivering exceptional service to its members.

The Challenge

Numerica Credit Union was excited about the opportunity to test the latest cash recycling technology from Sesami, their trusted cash automation provider, while contributing to the development of the solution. Their primary challenge was ensuring Sesami’s new Arca CM50 TCR would integrate easily into their branch systems and workflows. Prioritizing a smooth transition to the new devices, they wanted to minimize disruptions and maintain their high standard of service. Scaling the implementation across multiple branches added another layer of complexity to the challenge. This required careful planning and coordination to ensure branch staff would be trained effectively to avoid an initial drop in efficiency.

“The teams have enthusiastically adopted the new technology, embracing its advanced features and the improvements it brings to their daily operations. The intuitive design and user-friendly interface of the CM 50 have made the transition smooth and enjoyable. Our staff quickly recognized the benefits of increased efficiency and accuracy, leading to a noticeable boost in morale and productivity. The positive feedback from our teams highlights their excitement and satisfaction with the new system, reinforcing our decision to implement this innovative solution.”

The Solution

To address these challenges, Numerica Credit Union worked closely with the Sesami team to implement the Arca CM50 strategically. With the streamlined design and advanced features of the Arca CM50, Numerica has realized significant efficiency gains and unprecedented denominational flexibility in addition to the reliability and service they expect from Sesami.

Like its predecessors, the Arca CM50 minimizes errors and enhances the efficiency and accuracy of cash transactions, ensuring a smoother and more reliable service for members. By integrating the CM50 with its existing systems, Numerica further streamlined operations, allowing staff to focus on engaging and serving members instead of administrative tasks.

The Benefits

A strategic investment in a technology upgrade with a trusted partner proved highly valuable for Numerica Credit Union. Once again collaborating with Sesami for cash automation solutions and services, Numerica streamlined branch operations, enhanced flexibility, and empowered its staff—ensuring a seamless, future-ready approach to cash management.

Honoring their commitment to their valued members, this investment also elevated the member experience by delivering:

Unmatched transaction accuracy for highly reliable service.
Enhanced efficiency to reduce wait times.
Consistent service across all locations.
Empowered tellers, equipped with advanced tools to deliver more personalized service.

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