Meander Medical Center
Fast, Secure and Efficient Cash Management
How Dutch healthcare provider, Meander, has optimised its entire cash processing workload.
Business Objectives
Simplify cash management across its facilities.
Streamline cash handling processes and improve operational efficiency
Challenges
- Managing cash payments from patients and visitors in the hospital’s pharmacies, hospitality areas and car parks
Solutions
- Sesami’s SafeRecycler, a backoffice solution for the recycling of notes and coins.
Results
24/7 Availability
Flexible working hours are no longer an issue—the Sesami Solution is available around the clock, always ready to dispense floats and receive deposits.
Cost Reduction
Decreased our reliance on CIT services, leading to clear cost savings.
Simplified Reporting
Easy-to-generate cash reports provide a clear overview of all transactions, enhancing transparency and accountability across departments.
Background
Meander Medical Center is a leading clinical healthcare provider employing over 3,000 professional staff and 200 medical specialists. It runs hospitals in the Netherlands and provides care to around 320,000 local inhabitants. Medical data provider, Elsevier, named Meander as one of the best hospitals in the Netherlands in its 2015 report.
In Amersfoort, Meander Medical Center has a modern healthcare facility which has won several awards for its approach to the healing process which combines single rooms, patient privacy, natural light and proximity to green spaces.
The Challenge
Continual improvement is at the heart of Meander’s operational philosophy, so the hospital is always looking for ways to streamline its processes.
Running the healthcare facility in Amersfoort involves a surprising amount of cash management. While clearly not a priority for a healthcare provider, managing cash payments from patients and visitors in the hospital’s pharmacies, hospitality areas and car parks is a burden on resources and does have a cost associated with it.
The Medical Center needed a solution which would simplify the processes involved with cash handling across the hospital and create a fast, secure and efficient system for cash management.
“Sesami cash recycler is an important link in our cash management process and as long as there are cash payments, this is an efficient way of working for us.”
The Solution
Since 2013, the hospital has been using a back-office solution for the recycling of notes and coins to manage cash processing.
All the departments that deal with cash are connected centrally and the cash taken each day from the pharmacies, parking and hospitality is processed in one place.
In the morning, the cash recycler automatically dispenses the chosen mix of denominations for each till and at the end of the day, the whole cash tray is placed into the machine.
Deposited cash is recycled by the device and used again to prepare cash register floats for the coming day.
“Previously, notes and coins went through many different hands and one person controlled the end-of-day processes. That was inefficient and lacked security. Flexible working hours of our departments are no longer a problem since the cash recycler is available 24/7 and can always dispense floats and receive deposits.”
“Because money circulates and is now reused inside our facilities, we buy in less cash from CIT services – which is a clear cost reduction. In addition, due to the limited number of actions required by CIT services during pick-up, they only spend a few minutes on site.”
“Money management is not the primary focus of healthcare institutions, so it is an advantage that the Retail Station takes over a lot of work and increases security. In addition, cash reports can be easily made, which makes it clear how many transactions were made during a specific period and by whom.”
“Recently we had two accountants visiting us who said we had a very good cash process – which I personally interpret as a pat on the back!”
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