Shell Nederland
Tidel Smart Safes Drive Cost Savings, Super-Charges Profitability
Tidel smart safe, equipped with SC Advance note acceptors, drives newfound efficiencies for Shell Nederland Verkoopmaatschappij.
Business Objectives
Shell Nederland Verkoopmaatschappij (SNV) aimed to enhance the efficiency, security, and profitability of their cash management processes across all 230 convenience store locations. Their objectives included reducing the time and labor costs associated with manual cash handling, which required site managers to spend up to 20 hours a week counting cash and resolving discrepancies, and minimizing the risk of robbery and internal theft by securely storing cash from the point of sale to the bank.
Challenges
- Over 25% of customers pay with cash.
- Manual cash handling led to significant time and labor expenses.
- Site managers spent up to 20 hours a week counting cash.
- Smart safes improved efficiency and reduced manual labor.
Solutions
- Implemented Tidel smart safes across all locations to securely store deposits, validate notes, reject frauds, and eliminate cash discrepancies, reducing manual labor and enhancing efficiency.
- Installed the Sentinel BCND for cash deposits and change provision, minimizing processing time, controlling shrinkage, reducing robbery risks, and protecting employees.
- Integrated electronic data transmission and CIT services, involving consulting managers and staff to select the best product and supply chain, ensuring a substantial ROI and optimized cash management.
Results
Coordinated Effort
Because cash management impacts operations, treasury, and security, implementing an efficient program requires a coordinated effort involving multiple departments.
Extensive Involvement
SNV involved consulting managers and staff from various locations to select the right product and supply chain, ensuring a well-rounded and effective cash management solution.
Successful Rollout
Following a thorough review and a six-month pilot program at four sites, Tidel smart safes were rapidly rolled out to all 230 SNV locations. Installation was completed within six weeks, ensuring all systems were operational and delivering the projected savings.
Background
A six-month pilot at four sites ensured all of the projected savings could be realized with a more efficient process. Tidel smart safes were then rapidly rolled out to the remaining SNV locations. All systems were installed and in use within six weeks.
“Employees can now insert cash into the smart safe at the point of sale and never touch it again,” said Mr. Giltay. “When the safes are full, our CIT company will pick up the cash and take it to the bank.”
To successfully implement a comprehensive cash management process, SNV focused on building the right infrastructure that included smart safes with note acceptors, electronic data transmission and CIT. The Tidel Sentinel range was chosen to begin the process—creating a convenient and fast means for employees to deposit cash and access necessary change.
“Making the switch to smart safes, over traditional drop safes, was an easy win for Shell Nederland Verkoopmaatschappij,” said Godfried Hendriks, sales director at Tidel. “The payback is tremendous, with an impressive return on investment.”
A smart safe program provides several enhancements. Some are quantifiable, such as CIT costs and labor associated with cash handling. Others, such as customer service, shrink and employee satisfaction, occur as part of the program. No matter how the return is calculated, the benefits really add up.
The Challenge
Shell Nederland faced significant challenges with their manual cash handling processes across 230 convenience store locations. Over 25% of their customers paid with cash, leading to site managers spending up to 20 hours each week counting tens of thousands of euros and resolving cash discrepancies. This labor-intensive process not only incurred substantial labor expenses but also diverted attention from customer service. Additionally, the manual handling of cash increased the risk of theft and errors, further complicating their cash management operations.
The Solution
To tackle the challenges of manual cash handling, SNV implemented Tidel’s smart safes across all their convenience store locations. These smart safes, equipped with SC Advance note acceptors, provided a streamlined solution for managing cash from the point of sale to the bank. The smart safes securely stored deposits, validated notes for authenticity, rejected fraudulent notes, and maintained an accurate record of cash deposits, virtually eliminating discrepancies and the need for reconciliation.
Additionally, SNV installed the Sentinel BCND (Bulk Coin and Note Dispenser) to facilitate both cash deposits and change provision for customers. This solution minimized the time required for cash processing, controlled shrinkage, reduced the risk of robbery, and protected employees. With these smart safes, employees could deposit cash directly into the safe at the point of sale, significantly reducing manual labor and enhancing overall efficiency.
The implementation also included electronic data transmission and CIT services to ensure secure and efficient cash transport. SNV focused on building the right infrastructure, involving consulting managers and staff from various locations to select the best product and supply chain, ensuring a well-rounded and effective cash management solution. This comprehensive approach provided a substantial return on investment, improved security, optimized cash flow, and reduced overall costs, making the switch to smart safes an easy and profitable decision for SNV.
Customer Benefits
Simplification
- Time spent handling cash equates to millions of euros in yearly revenue
- Elimination of inefficient processes frees up money
Optimization
- Reduced queue times at the front end
- Managers spend more time outside the counting room
Excellence
- Improved employee engagement with customers and upselling
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