Spar
The Ideal Solution for Self-Service Payment Stations
How SafePay automated self-service cash payments for a campus supermarket.
Business Objectives
Enhance operational efficiency and cater to the diverse payment needs of students at Spar University in Utrecht
Implement an automated solution that integrates cash payments into their self-service checkouts.
Challenges
- Needed to equip stores with self-service checkouts that accept cash.
- Significant number of foreign students required cash payment options.
Solutions
- Sesami SafePay closed cash management solution
Results
Full Automation
Sesami’s SafePay fits perfectly within the concept of full automation and self-service checkouts.
Customer-Friendly
The system is easy for ustomers to use—they can pay themselves without a cashier needing to step in or monitor the process.
Closed cash management
This comprehensive cash handling solution allowed Spar to monitor their earnings at every stage, ensuring their security and accurate accounting, while also optimizing store efficiency.
Background
On the university campus in Utrecht, you will find the 'Think Different - Spar University' supermarket, a version of Spar’s city stores which have been specially developed for university campuses.
The Spar University concept focuses on students with an on-the-go food mission. "We have a passion for students and the fast-paced world around them," says Erwin Binneveld, Director New Customers at Spar University. The store is aimed at students who want to buy something in hurry at peak times during the breaks between lectures and seminars
The Challenge
As an innovative retailer, Spar University is constantly looking for improvements and developments. They decided to fully equip all stores with self-service checkouts.
However, many systems were only suitable for card payments and with many foreign students at the university, cash still plays an important role. In many other countries cash is used more frequently and not every foreign student has a debit or credit card, so there was a need to offer cash payments.
So Spar University looked for an automated way to integrate cash payments into their self-checkout set-up.
"Sesami's SafePay fits perfectly within the concept of full automation and as part of the self-service checkouts. We see that the system is easy for our customers to use – they pay themselves without a cashier needing to step in or monitor the process."
Erwin Binneveld
The Solution
The student supermarket chose Sesami SafePay, largely because it is a completely closed cash management process. This means is no way to get access to money during the cash cycle, which increases security, eliminates shrinkage and removes cash differences. Since staff no longer need to count cash, significant time savings are made.
The cash flow control of the store has improved and the entire process is secure, which is valuable for a location that can welcome an average of 4,000–5,000 customers a day.
The feedback from the team and customers regarding the SafePay solution is positive. It is a stable, reliable system that Spar University is satisfied with. There has been no need to provide customers with guidance on how to use the payment stations. "It's an intuitive system" is the feedback from store staff.
Explore more success stories
Numerica Credit Union
A Decade of Trust, A Proven Pilot: Numerica Validates the Arca CM50 in Live Branches
Building on a decade-long partnership, Numerica Credit Union collaborated with Sesami to pilot the Arca CM50 Teller Cash Recycler in live branch environments. This initiative aimed to enhance cash-handling efficiency, streamline operations, and maintain exceptional member service.
Casey's
How Sesami Helped Casey’s General Stores Achieve $12M in Annual Savings Through Cash Automation
The convenience store of choice for communities across the Midwest, Casey’s General Stores partnered with Sesami to streamline cash management processes, resulting in a 41% reduction in cash handling costs, improved labor efficiency, and enhanced security through Sesami devices and Sesami Enterprise Software.
National Bank of Andrews
Revolutionizing Branch Efficiency and Customer Experience: Sesami’s TCR Solution at National Bank of Andrews
A fixture in the West Texas community for over 70 years, the National Bank of Andrews partnered with Sesami to increase efficiencies for its operations and its patrons—all while maximizing the availability of cash, and space, in its new branch platforms.